Terms of Service

Last updated: 29 September 2026

These Terms of Service ("Terms") govern your access to and use of the Honoot mobile application, website located at honoot.app, and related services (collectively, the "Platform"), operated by Honoot ("Honoot", "we", "us", "our"), a business based in Malaysia. Company registration number and registered office will be published here when they are final.

By creating an account, browsing, or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. Eligibility

1.1 You must be at least 18 years old to create an account or make a booking. The Platform is not directed at anyone under 18, and we do not accept accounts for anyone under 18.

1.2 By using the Platform, you confirm that you have the legal capacity to enter into a contract. These Terms are governed by Malaysian law as set out in Section 14.

2. Description of Service

2.1 Honoot provides trip-planning tools and, where applicable, facilitates bookings of travel-related products and services ("Travel Services") offered by third-party suppliers including hotels, activity operators, and transport providers ("Suppliers").

2.2 Honoot acts as an intermediary/agent connecting you with Suppliers for bookable Travel Services, unless expressly stated that a specific Travel Service is sold directly by Honoot. See the Booking Terms & Cancellation Policy for booking-specific terms.

2.3 We may modify, suspend, or discontinue a feature of the Platform. Where that change affects a confirmed booking, the remedy in the Booking Terms applies. We will not use this Section 2.3 to avoid a booking we have already confirmed.

2.4 You are responsible for checking that you and anyone travelling with you meet passport, visa, and entry requirements for your trip. Honoot does not provide immigration advice. Details are in the Booking Terms & Cancellation Policy.

3. Accounts

3.1 You must provide accurate, current, and complete information when creating an account and keep it updated.

3.2 You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

3.3 Notify us immediately at support@honoot.app of any unauthorized use of your account.

3.4 We may suspend or terminate your account if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or misused the Platform.

4. User Content

4.1 "User Content" means any itineraries, reviews, photos, comments, or other content you submit to the Platform.

4.2 You retain ownership of your User Content. You grant Honoot a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, and display that content only so we can operate the Platform and show it to people you choose to share it with (for example, other members of a trip or chat). Service providers who host the Platform may process the content for that purpose. We will not use your content in advertising unless you give a separate consent. The licence ends when you delete the content, except for copies we must keep to comply with law, resolve a dispute, or because another user has already lawfully received them.

4.3 You represent that you own or have the necessary rights to your User Content and that it does not infringe any third party's rights or violate any law.

4.4 We may remove User Content that violates the Acceptable Use Policy or these Terms without notice.

5. Bookings and Payments

5.1 Bookings made through the Platform are subject to the Booking Terms & Cancellation Policy, which forms part of these Terms.

5.2 Prices displayed on the Platform may be set by Suppliers and are subject to change until a booking is confirmed and paid for.

5.3 Payments are processed through third-party payment gateways. Honoot does not store your full payment card details.

6. Fees

6.1 Honoot may charge service fees, booking fees, or commissions, which will be disclosed before you confirm a booking or subscription.

6.2 The currency, taxes, and fees that apply are those shown before you confirm the booking. A price may be shown in Malaysian Ringgit or in another currency stated on the screen.

7. Intellectual Property

7.1 The Platform, including its design, text, graphics, logos, and software, is owned by Honoot or its licensors and protected by Malaysian and international intellectual property laws.

7.2 You may not copy, modify, distribute, sell, or lease any part of the Platform, nor reverse-engineer or attempt to extract the source code of any software, except as permitted by law.

8. Third-Party Suppliers and Links

8.1 Travel Services are ultimately provided by independent Suppliers. Honoot is not responsible for the acts, omissions, quality, safety, or legality of Travel Services provided by Suppliers, except to the extent required by applicable law.

8.2 The Platform may contain links to third-party websites. We do not endorse and are not responsible for the content or practices of third-party sites.

9. Disclaimers

9.1 THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

9.2 Honoot does not guarantee that the Platform will be uninterrupted, error-free, or secure, or that travel recommendations, prices, or availability information are accurate or current at all times.

9.3 Nothing in this Section 9 excludes or limits liability that cannot be excluded or limited under the Consumer Protection Act 1999 or other applicable Malaysian law.

10. Limitation of Liability

10.1 To the extent Malaysian law allows a limit, Honoot is not liable for indirect or consequential loss, including loss of profit, data, or goodwill, arising from your use of the Platform.

10.2 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that the Consumer Protection Act 1999 or another law says cannot be limited or excluded. If you are a consumer, your statutory rights are unaffected.

10.3 Travel Services are supplied by independent Suppliers. Honoot's responsibility for a Travel Service is as set out in the Booking Terms, which describe when Honoot is only the booking agent.

11. Responsibility for your content and misuse

If you submit User Content or use the Platform unlawfully, you are responsible for claims that result from that content or misuse, including claims that it infringes someone else's rights. This Section does not require a consumer to give up rights under the Consumer Protection Act 1999.

12. Termination

12.1 You may stop using the Platform and delete your account at any time.

12.2 We may suspend or terminate your access to the Platform for breach of these Terms, suspected fraud, or as required by law, with notice where reasonably practicable.

12.3 Sections relating to Intellectual Property, Disclaimers, Limitation of Liability, responsibility for your content, and Governing Law survive termination. A confirmed booking continues to be governed by the Booking Terms until that booking is completed, cancelled, or refunded.

13. Changes to These Terms

We may update these Terms from time to time. If a change materially reduces your rights, we will notify you in the Platform or by email at least 14 days before it takes effect. The change does not alter a booking that was already confirmed, except where the law requires it. If you do not agree to the updated Terms, you may stop using the Platform and delete your account before they take effect.

14. Governing Law and Dispute Resolution

14.1 These Terms are governed by the laws of Malaysia.

14.2 Please contact support@honoot.app first so we can try to resolve a dispute. If we cannot, the courts of Malaysia may hear the claim. Nothing in these Terms stops you from bringing a claim that the Tribunal for Consumer Claims has jurisdiction to hear. We do not require you to arbitrate.

15. General

15.1 Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

15.2 Entire Agreement: These Terms, together with the Privacy Policy, Booking Terms, and Acceptable Use Policy, constitute the entire agreement between you and Honoot.

15.3 Assignment: You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

16. Contact

Honoot

Email: support@honoot.app